Program Objective:

To provide assistance and information to any person that comes to the courts. The program is intended to help assure fair and equal access to all and to reduce the stress people often feel in unfamiliar situations. The objectives are accomplished through Volunteer Information Officers who provide information to members of the public who use the courthouse. The volunteers work jointly with court to make the court a user-friendly environment and improve public access to court operations.

Position Locations:

At various courthouses throughout the four counties (Monterey, San Benito, Santa Clara and Santa Cruz). Generally, the volunteers will be at readily accessible information booths and stations in the public areas of the courthouses.

What Information Officers Do:

Typical information that Volunteer Information Officers will provide:

• Directions to specific courtrooms or facilities within the courthouse;
• Directions to other courthouses or county facilities;
• Public service information such as parking, restaurants, or public transportation;
• Calendar information when available; and
• Other information that is helpful to the public.

Time Commitment and Hours of Service:

Volunteers are asked to commitment for a minimum of six months and for at least 8 hours per week. The hours of service are normal court hours, typically 8 am to 5 pm. Volunteers typically are assigned to a 4-hour morning or afternoon shift.

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